COVID-19

UPDATE: FROM MAY 14 DELUXE CINEMAS IS OPEN

We are extremely excited so announce we reopened on May 14th when level 3 was lifted and NZ entered level 2 of COVID-19 lockdown. While cinemas we are legally permitted to reopen, we must follow strict safety measures to ensure the safety of all patrons.

Proactive measures to keep you safe during Coronavirus outbreak

As an industry leader, we are taking aggressive measures to keep our theatres clean and to discourage those with health concerns from attending.

The health and safety of our valued customers and dedicated team is always our highest priority. While we constantly uphold the highest of health and safety standards and we have been closely monitoring the coronavirus (Covid-19) outbreak. As a result of recent events, we have taken action in line with advice from both the World Health Organization (WHO) and our own Ministry of Health - Manatū Hauora. 

We will continue to review our approach as the situation evolves. At present, we are implementing the following safety measures:

Enhancing Theatre Cleaning

All surfaces in the cinema including the seats, tables, and handrail are thoroughly cleaned with hospital-grade sanitiser between each session, including any seats or surfaces that weren’t in use. Although this level of cleanliness has always been mandated in our theatres, we have asked staff to pay extra attention to wiping each surface. 

Providing Free Hand Sanitiser

Hand sanitiser is readily available in the foyer for all cinema patrons to use. We highly recommend taking advantage of the safety of yourself and those around you. Although hand sanitiser has become a valuable commodity and is sold out nationwide, we are pleased to be able to provide it to our patrons free of charge.

Spaced Seating

Following the governments guidelines, all seats in our cinemas will ensure a minimum of 1 meter apart from other cinema patrons. To do this, we have blocked out 50% of our seats to ensure there is ample space to keep you safe. 

You'll notice when booking that there are empty seats next to each other which are not bookable. 
Note: You will still be able to sit next to your friend as in your own bubble.
You'll also notice our foyer also adopts this guideline by marking 1 metre spaces between each our foyer seats. 


Strengthening Staff Hygiene Measures

We have implemented a strict and rigorous sanitising protocol for all our staff which includes sanitising their hands regularly and wearing gloves while serving food and beverages. Should a team member undertake a different activity while prepping the food, the gloves are changed immediately, and safely disposed of. If any of our team are unwell, we have asked that they stay at home. If they have travelled, have symptoms of COVID-19 or have been in contact with anyone who does, we have asked them to seek medical advice and self-isolate for the recommended period.


Patron Check-in Sheet

Hospitality venue staff and guests are required to follow Ministry of Health and Government guidelines which includes signing in when you watch a movie. 

This is to ensure any possible community outbreak can be tracked and retraced more easily. 


We’re Here to Help

As a 100% New Zealand-owned business, we’re not only focused on ensuring the health and safety of our customers and our team but also helping to protect New Zealand as a whole through our best practice safety measures.


Due to the serious nature of this situation, we want to assure all patrons that safety is of the utmost priority. We will continue to monitor the situation and, if required, update our policy.

If you have any questions, please feel free to contact us at any time.